As experienced developers, managers and joint venture partners, ValueHealth facilities and teams are what make it all happen. Our facility spotlight series provides insight into the incredible staff and organizations that make up the ValueHealth family of facilities.
Aspen Mountain Medical Center
Rock Springs, WY
This April, Aspen Mountain Medical Center will celebrate its five-year anniversary serving Rock Springs, Wyoming and the surrounding community of Sweetwater County. The 53,000 square foot hospital includes 16 private beds, four operating rooms, and two procedure rooms. The imaging suite provides x-ray, MRI, CT, ultrasound and mammography services, and radiologists are on-site weekly providing interventional radiology procedures. Designed to meet almost any patient or physician need, Aspen Mountain Medical Center also features an in-house, CLIA-certified lab, pharmacy, clinic space, sleep lab and café.
Specializing in orthopaedics and spine, Aspen Mountain Medical Center also provides ENT, gastrointestinal, general surgery, pain management and podiatry services. The hospital is also NIAHO® Accredited.
Caring and knowledgeable staff provide specialized care with the main goals of patient safety and patient satisfaction. Aspen Mountain Medical Center has earned a reputation in the community for being a boutique-style hospital with exceptional quality and one-on-one patient-focused care, close to home. Despite the pandemic, closing out 2020 the facility had the best financial performance since inception. As a result of the amazing work the hospital does, it was recently named by US News and World Report as the #1 Hospital in Wyoming.
Part of what makes Aspen Mountain Medical Center so successful is its management team, which has a winning combination of fresh perspectives and seasoned experience. Chief Executive Officer, Kurt Loveless, MBA, brings over 25 years of hospital leadership, Chief Nursing Officer, Dr. Kristina Stillsmoking, holds a PhD in Education – Training & Performance Improvement, and Human Resources Manager Autumn Williams, holds a Master’s Degree in Management & Leadership. Most team members have Bachelor’s Degrees in their areas of expertise and many have advanced certifications. Above all else, the team strives to deliver the best experience possible for both patients and employees.
The family-oriented, collaborative culture at Aspen Mountain Medical Center further drives their success. All staff have one goal: to provide safe and exceptional patient care, and all staff work together to achieve that goal. The hospital continually reviews and improves their employee satisfaction scores and follows the motto “employee satisfaction creates patient satisfaction.”
Since Aspen Mountain Medical Center is physician-owned and operated, the staff has a unique opportunity to be included in discussions, goals and visions for the facility. They work one-on-one with the very people who have invested in the hospital which creates an extraordinary team-work environment. Employees are empowered to continually bring forth ideas to move health care in Sweetwater County to the next level.
Thank you to the CEO, management team, nurses, physicians and staff that take pride in their profession and deliver a quality experience to patients in the Sweetwater County community.
St. Joseph Center for Outpatient Surgery
St. Joseph, MO
St. Joseph Center for Outpatient Surgery (SJCOS) has delivered high-quality ambulatory surgical care to the St. Joseph, Missouri community since 2003. A ValueHealth network facility since the beginning, SJCOS entered a joint venture partnership with Mosaic Life Care in 2019.
A multispecialty outpatient surgery facility, SCJOS prides itself on providing high-value, individualized, cost-effective surgical health care in a comfortable, family-oriented environment, while providing a wholesome, pleasant, positive and fair workplace where their employees can thrive.
SJCOS features three operating rooms and three procedure rooms, offering orthopaedics, gastrointestinal, podiatry, plastics, and ENT. SJCOS is accredited by the Accreditation Association for Ambulatory Health Care (AAAHC) and ValueHealth’s Ambulatory Center of Excellence (ACE)TM Certification in 2019.
The smaller size of SJCOS’ ASC creates a personal experience for patients, and coupled with the highly compassionate staff, helps patients feel comfortable throughout their surgical journey.
The commitment and talent of SJCOS’ management team has contributed to the long-term success of the facility and a high employee retention rate. The management team includes:
- Alicia Edwards, Director of Nursing: Alicia joined SJCOS in 2005. Her ER background helps her lead the staff with direction, but also allows them to develop individual processes that work for them. Under her leadership, SJCOS has brought on new service lines, including total joints and ENT.
- Michele Weber, Materials Manager: Michele joined SJCOS in 2007, bringing her extensive knowledge and experience as a scrub tech to her new role. She builds vendor relationships that help the facility establish better contracts and implement new service lines without disruption.
- Teresa Messner, Business Office Manager: Teresa joined SJCOS in 2012, leading her business office staff through process changes that have helped improve SJCOS’ bottom line year over year. She oversees in-house billing and has cross-trained all of her staff so employees can take time off without disruption or downtime in billing.
A true “family feel” and perks like not working on weekends, no on-call shifts, and no holiday work also help support employee retention. As one staff member said, “Having a team that watches out for each other is a team worth staying on.”
Thank you to the administrator, management team, nurses, physicians and staff that take pride in their profession and deliver a quality experience to patients in the St. Joseph community.
Muve Warminster is an orthopaedic hyperspecialty total joint replacement ambulatory surgery center in Warminster, Pennsylvania. Serving the Bucks County region, Muve Warminster improves the delivery of healthcare through continuous innovation in care, design and technology.
Resulting from a joint venture partnership with Redeemer Health System and Rothman Orthopaedics, Muve Warminster is one of the first two ambulatory surgery centers in the state of Pennsylvania to achieve Advanced Certification for Total Hip and Knee Replacement from The Joint Commission (TJC). The facility is also certified by CMS.
Muve Warminster features two 600-square-foot, state-of-the-art operating rooms that are supported by two pre-operate bays and five post-operative bays. The facility recently completed its 250th total joint replacement and boasts Net Promoter Score of 97. They also received their Advanced Certification in Total Knee and Hip Replacement from the Joint Commission.
Muve Warminster received its license from the Pennsylvania Department of Health in November 2019 and performed its first surgical procedure on November 26th, 2019. The facility also received a temporary total joint waiver from the State of Pennsylvania to complete five total joint arthroplasty procedures. On December 3, 2019, Dr. Joseph Vernace completed the first total joint procedure in a Muve facility in Pennsylvania. After the Pennsylvania Department of Health reviewed the excellent data from the first five procedures under the temporary waiver, they converted the waiver from temporary to permanent on December 20, 2019.
On June 5, 2020, the Pennsylvania Department of Health extended the waiver to allow Muve Warminster to care for patients up to age 80 and with BMIs of up to 40. The previous waiver covered care for patients up to age 65 with a maximum BMI of 35.
Employees choose to work at Muve Warminster because of the opportunity to have a positive impact on each patient outcome and the experiences they have with the patients. Their innovative model means the staff can engage with the patients as they recover after their surgery in the Stay Suites. Patients and staff often eat together and socialize, which is not something healthcare providers working in a hospital setting commonly experience. As one Muve employee explained, “Being able to see patients ambulate up and down the steps a day after surgery is truly gratifying.”
The experienced Muve Warminster team includes:
Colleen Sopcak, Director of Nursing – Colleen started with Muve as the Suites Manager and was instrumental in the startup of the facility. She recently received her master’s degree and was named Director of Nursing.
Maureen Spix, Suites Manager – Prior to joining Muve, Maureen worked as the Director of the Orthopaedic Nursing unit at St. Mary Hospital. She provides oversight to the Redeemer Home Health team and is involved in all aspects of the patient stay at Muve.
Kathleen Dumont, Business Office Manager – Throughout the facility startup, implementing contract agreements with insurers and COVID-19, Kathleen has overcome every challenge and served as a tremendous support for the facility administrator.
Megan Carroll and Marie Joyce, Muve Nurse Navigators – The Nurse Navigators are vital to the Muve program. Patients meet their Navigator when they are scheduled for surgery, and their Navigator follows the patient throughout their surgical journey and for a year after their operation. The Navigators are available to their patients 24 hours a day, 365 days a year via call, text or email. This is a total joint ASC patient service that is unique to Muve.
Muve Warminster is completely patient-centered. Nurse Navigators gather information on each patient during their pre-operative interview and utilize that information to personalize each patient’s stay. Whether it be finding out what type of food preferences they may have or what type of music they want to listen to in the operating room, it is important that Muve Warminster’s patients feel valued and heard.
One of the key reasons total joints patients choose Muve Warminster is the high caliber of surgeons associated with the facility. They also appreciate the well-appointed recovery Stay Suites, which patients have said “feels more like being in a bed and breakfast than a hospital.” Especially during the COVID-19 pandemic, patients have expressed that they feel safer having their joint replacements done in an ASC setting.
Thank you to the administrator, management team, nurses, physicians and staff that take pride in their profession and deliver a quality experience to the patients of Pennsylvania.
Orthopaedic Surgery Center at Bryn Mawr Hospital
Bryn Mawr, PA
Since 2017, Orthopaedic Surgery Center at Bryn Mawr Hospital (“OSC”) has delivered high-quality surgical care to patients in Philadelphia’s Main Line region. A joint venture between Bryn Mawr Hospital, Rothman Orthopaedics, Main Line Health, NueHealth, and several private physicians, OSC has consistently achieved high levels of patient, employee and physician satisfaction, recently earning the highest satisfaction score for recommendation in the region (98.5%).
OSC strives to provide the most comprehensive, end-to-end care by offering the latest in advanced surgical procedures and leading technology; a highly trained medical and facility staff dedicated to the health and well-being of their patients; comfortable, spacious amenities for providing care; and quality, compassionate surgical services that will cater to patient needs in a convenient, cost-efficient, and caring manner.
Over 80% of the procedures done at OSC are orthopaedics. With six existing operating rooms, the 26,000 square foot facility also performs Hand, Ear Nose and Throat, and Pain Management procedures. OSC also includes 15 pre-op bays, 25 post-anesthesia care unit bays, and five enclosed private recovery areas. Two additional shell space operating rooms are scheduled to open in Q1 2021. With a current capacity of 221 patients, OSC provides care for over 4,000 patients annually, achieving a 21% profit margin at the end of 2019.
OSC obtained Medicare Certification shortly after opening, which propelled their growth. Three months after opening, OSC received AAAHC Full Certification with standard compliance in all areas. In 2019, the facility achieved ValueHealth’s Ambulatory Center of Excellence (ACE)™ certification, signifying that it not only exceeds national accrediting standards, but also meets ValueHealth’s stricter clinical, quality, and financial measures. OSC has also been recognized for Excellence in Facility Development and Excellence in Employee Engagement.
OSC is widely known for providing superior care to its patients. Patients frequently provide feedback that all of the staff, from the front desk staff all the way to the post-op staff, made them feel safe and comfortable and did it all with a positive attitude and smile. As one patient stated, “I felt like the staff treated me like I was a member of their family and took care of me like they would want their family taken care of – they made me feel safe and secure, comfortable, informed and were all so personable. I was their priority and focus and that just confirmed I was in the right hands.”
The OSC management team consists of dedicated individuals who have been with the facility since its opening:
- Administrator Karla German has 20 years of ASC administrator experience and has overseen the opening of three new-construction ASCs.
- Director of Nursing Anthony Novella previously served at OSC’s sister facility Riddle Surgery Center as the PreOp/PACU Manager.
- Business Office Manager Sheila Conmy brings over 20 years of business management experience to OSC.
- Materials Manager Paul Cox is a Certified Surgical Technologist who truly has an “open door” policy to his office and staff never hesitate to come to him with anything they need.
Our Leaders are visible throughout the facility every day to see if they can be of assistance; the positivity that each manager shows creates the foundation for an amazing work environment. In addition, to show staff how much they are valued, the management team started the monthly #TeamworkMakesTheDreamWork Award, which recognizes an employee for going above and beyond in one of OSC’s Standards of Behavior. All of the OSC staff have either been with the facility since its opening or were referred to OSC by existing staff members, which speaks to the excellent reputation OSC holds.
Thank you to the administrator, management team, nurses, physicians and staff that take pride in their profession and deliver a quality experience to patients in the Philadelphia region.
Previous Facility Spotlights
Surgery Center of Pinehurst
Established in 2006 through a joint venture with First Health of the Carolinas, ValueHealth, and area physicians, the Surgery Center of Pinehurst empowers physicians and medical professionals to practice medicine with the most current technology and to provide high-quality patient care at a lower cost. The design of the facility provides a low-stress, family-oriented atmosphere where patients and their loved ones can feel at ease and know they’re getting the best care possible. The Surgery Center of Pinehurst’s patient-focused approach promotes long-term health and the highest level of patient satisfaction.
The only free-standing surgery center in the region, the Surgery Center of Pinehurst is fully accredited by both Medicare (CMS) and the Accreditation Association for Ambulatory Health Care (AAAHC). It also holds a ValueHealth Ambulatory Center of Excellence (ACE) TM designation and has received the APEX Quality Award for the past five years.
The 20,000 square-foot facility features five operating rooms and two procedure rooms. Patient procedures include general surgery, gynecology surgery, urology surgery, ear nose and throat (ENT) surgery, orthopaedic surgery (including total joint surgery / knee and hip), spine surgery, plastic surgery, pediatric ophthalmology surgery, podiatry surgery, pediatric dental surgery and pain management procedures. Total joint procedures have been performed at the Surgery Center of Pinehurst since 2009; most recently, one of the facility surgeons performed four total joints surgeries in one day, with all patients going home within eight hours of the procedure and zero negative outcomes.
Surgery Center of Pinehurst Administrator Tracey Harbour, BSN, RN, has worked as a registered nurse since 1986 and has led the facility since it opened. She says her team is the “best in the business” and the “secret sauce” that keeps everything running smoothly. Team members include:
- David Prevatt, who has served as the Director of Nursing since 2006 and has 25 years of experience in nursing including critical care.
- Mindy Goodwin, Business Office Supervisor, and Martha Grant, Business Office Team Lead, together make a dynamic team that ensures the ongoing success of the business office.
- Jennifer Lowery, RN serves as Risk Manager / Quality Control Nurse. Jennifer has worked in risk management and quality control, including management in the healthcare setting, since 2003.
- Katina Melvin, Materials Manager, has worked in purchasing and materials management since 1996 and joined the Surgery Center of Pinehurst in 2015.
The dedicated team of credentialed physicians and highly skilled nursing staff at the Surgery Center of Pinehurst are valued as much for their experience as they are for their positive attitudes. Their love for what they do shines through to their patient care, as evidenced by the comments made in patient survey results.
Thank you to the administrator, management team, nurses, physicians and staff that take pride in their profession and deliver a quality experience to the patients of North Carolina.
Methodist McKinney Hospital
This year marks the 10th anniversary of Methodist McKinney Hospital in McKinney, Texas. Since opening their doors in February 2010, Methodist McKinney Hospital has had one primary objective – to provide unequaled healthcare that starts with every staff member, every nurse and every physician. They strive to be “more than medicine,” building on their promise to provide the best staff, best doctors, and best care to become the trusted “healthcare family” for patients in the Dallas-Fort Worth metroplex.
With 24 inpatient beds and six operating rooms, Methodist McKinney Hospital provides inpatient and outpatient surgeries offered across a variety of specialties including ENT, general surgery, gynecology, plastic surgery, and urology. Their primary focus, though, is in the musculoskeletal arena: general orthopaedics, sports medicine, joint replacement, neck and spine, and pain management, including a dedicated procedure room for pain procedures.
A 24/7 Emergency Department, full-service lab, and multi-modality diagnostic imaging department enables the Hospital to attend to every patient need. Additionally, the Hospital is the cornerstone facility for the Methodist Allen Surgery Center, the Methodist Craig Ranch Surgery Center, and nine outpatient physical and occupational therapy clinics in partnership with Greater Therapy Centers throughout Collin County and surrounding areas.
Patient satisfaction rates for Methodist McKinney Hospital consistently exceed state and national averages because of the personal attention and compassionate care provided. The Hospital also attributes the superior patient ratings to a variety of specific factors, including trusted physicians who help lead the Hospital; a beautiful, boutique-like facility with a comfortable, intimate setting; low readmission rates and record low fall rates; a THKA Nurse Navigator who follows patients through their episodes of care; access to a THKA Joint patient education class; and RecoveryCoach, a web portal featuring educational videos.
Over the past ten years, Methodist McKinney Hospital has experienced exponential growth, including increased inpatient capacity, adding two ambulatory surgery centers and nine physical therapy clinics, and a satellite medical office in Prosper, an up-and-coming market just north of McKinney.
Methodist McKinney Hospital boasts impressive credentials and accolades, including:
- HCAHPS scores top 10% nationally
- CMS 4-star rating on overall Hospital Quality
- Joint Commission Center of Excellence designation
- THKA Joint Replacement Center of Excellence certification
- Joint Commission certification for total hip replacement surgery
- Joint Commission certification for total knee replacement surgery
- Cigna Center of Excellence
- Silver Texas Award=
- AAAHC Award (Methodist Allen Surgery Center and Methodist Craig Ranch Surgery Center)
- Women’s Choice Award for emergency care (three years in a row)
- Winner of the Dallas-Fort Worth Top 100 Places to Work award (five years)
- Voted Top Hospital in Living Well magazine
- McKinney Chamber of Commerce “Business of the Year”
The Hospital is also deeply committed to the welfare of the community, with members of the entire management team sponsoring the Community Health Clinic, fundraising and volunteering for the Samaritan Inn and Shiloh Place, providing donations and hosting food drives for the McKinney Food Pantry, hosting quarterly blood drives, and sponsoring the McKinney Independent School District.
Methodist McKinney cites its strong, committed team of skilled and determined individuals that consistently strive to go above and beyond, as well as the feedback and support of their physicians, as key factors in the Hospital’s success.
Methodist McKinney President Joe Minissale is described as a “one of a kind leader,” with staff noting that he is “approachable and very much engaged with the employees” and “committed to serving not only our company but also the community.” Minissale has served as a board member on the McKinney Economic Development Corporation, as Chairman of the McKinney Chamber of Commerce Board as well as the Government and Legislative Issues Committee, and as a board member of the Texas Physician Hospitals Advocacy Center.
The Hospital aims to hire, retain, and empower the very best employees by making employee satisfaction one of their top priorities. Employees receive great health benefits, profit sharing, 401k matching, as well as education and tuition reimbursement, which has helped many of the managers and employees earn additional certifications and degrees. To support employees in their overall health, Methodist McKinney partners with a local fitness center to subsidize employee membership and sponsors a “Biggest Loser” weight loss competition among employees. Company culture events like the annual anniversary celebration party, staff Field Day, annual pumpkin decorating contest, and volunteer and community involvement opportunities further strengthen the relationship between employees and leadership.
Methodist McKinney Hospital is not content to rest on its accomplishments. They have plans to expand their MRI capabilities this year with upgraded equipment. They also plan to add a Da Vinci robotic surgical system to their existing joint replacement surgical robots from the Stryker Mako and the Zimmer Biomet Rosa.
Thank you to the administrator, management team, nurses, physicians and staff that take pride in their profession and deliver a quality experience to the patients of Texas.
St. Luke’s Surgicenter – Lee’s Summit
Lee’s Summit, MO
Since its opening in 2005, St. Luke’s Surgicenter – Lee’s Summit has delivered affordable, transparent care and connected the community with the industry’s leading physicians. They provide their patients with high-quality, individualized care that supports their health and well-being. By elevating the healthcare standard, patients and their families can rest assured that they are in the best hands from the moment they enter the facility. St. Luke’s Surgicenter – Lee’s Summit provides exceptional care at significant cost savings, where patients can receive hospital-quality procedures with increased convenience and savings.
With five operating rooms and three procedure rooms, St. Luke’s Surgicenter – Lee’s Summit performs an average of 970 cases per month, including major specialties of orthopaedics, ENT, urology, GI, gynecology, ophthalmology, pain, podiatry, dentistry, plastics, and litho. Their diverse 78-person staff includes seven members who have been with the facility since the very beginning, and staff members have an average of 8 years’ experience in their field.
The staff at St. Luke’s Surgicenter – Lee’s Summit is laser-focused on delivering a superior patient experience. They provide personalized care in a smaller, friendly setting that puts patients at ease and makes them feel more at home. They also support pricing disclosure and provide patients with pricing information before procedures, removing the anxiety over what costs they’ll incur. As a result of this continued dedication to their patients, St. Luke’s Surgicenter – Lee’s Summit patients report a satisfaction rate of 98%.
The team at St. Luke’s Surgicenter – Lee’s Summit is equally committed to staff fulfillment. Physician staff report a satisfaction rate of 100% and staff overall report that they enjoy coming to work, citing good teamwork, a family atmosphere, and feeling truly valued. Staff members describe leadership as supportive, with an open door policy, frequent staff recognition, and thoughtful touches like specialty coffee, candy, and treats. More importantly, leadership seeks out staff input on new and ongoing processes. The relationship between Medical Directors and the physician team is one of mutual appreciation and respect.
Administrator Trina Cole, a registered nurse with 27 years of clinical experience and 19 years of leadership experience in emergency department medicine, intensive care, and telemetry, and certification as a Sexual Assault Nurse Examiner – Adult (SANE-AⓇ), leads the management team:
- Director of Nursing Erin Tharp, a registered nurse (RN) and Certified Perioperative Nurse (CNOR)
- Business Office Manager Melissa Ready, a Certified Healthcare Finance Professional (CHFP) and Registered Health Information Management Administrator (RHIA)
- Materials Manager Vikki Hinkle, a Certified Registered Central Sterile Tech (CRSCT)
Highly regulated to ensure safety and quality, St. Luke’s Surgicenter – Lee’s Summit is accredited by both The Joint Commission and the Centers for Medicare and Medicaid Services (CMS). They have been recognized by the Kansas City Business Journal for Largest Outpatient Surgery Center and were a semi-finalist for Best Places to Work in Healthcare.
Thank you to the administrator, management team, nurses, physicians and staff that take pride in their profession and deliver a quality experience to the patients of Missouri.
St. Luke’s Surgicenter – Lee’s Summit was gearing up to celebrate their 15-year anniversary when COVID-19 struck. They’ll be working on re-starting their party plan soon, and we wish them well-deserved congratulations in advance!
Jefferson Surgical Center at The Navy Yard
Jefferson Surgical Center at The Navy Yard in Philadelphia, PA was opened in March of 2010 as a joint venture partnership with NueHealth, Jefferson Health System, and The Rothman Institute. The facility is currently 12,781 square feet with 4 operating rooms and 1 procedure room. An expansion project is underway to add an additional 2,500 square feet to the facility. With the expansion of the facility, the surgical offerings of the facility now include not only orthopedics and pain cases, but also Tenex, urology, and plastics cases.
In just seven years, the facility has grown from 931 cases to over 5000 cases annually. Jefferson Surgical Center at The Navy Yard performs more orthopedic cases than any other ASC in the state of Pennsylvania.
The leadership team comprised of four strong female leaders, works tirelessly to ensure that everyone who works in the facility leaves feeling valued and supported. The facility has a small number of employees, all of whom jump in and wear many hats to make sure that each patient receives the best care and has a positive experience with their surgery. Employees at the surgery center “feel fulfilled” because of the opportunity to work with such highly reputable surgeons with expert skill levels. “Working in an ASC setting allows for the employees to fully engage in each part of the patient experience, making it a wonderful place to work and grow.”
Patients continue to choose the facility because of the exceptional level of care they receive from the staff and surgeons. The physicians and staff are all extremely caring professionals who are passionate about the work they do and believe that Together Everyone Achieves More, TEAM!
As a result of their teamwork, quality outcomes, and positive patient experiences, the facility has received a variety of awards and recognition throughout the years, including “Best Orthopedic Facility in Pennsylvania by ASCA”, and a “Center of Excellence” rating by NueHealth in the areas of supply chain and business operations.
Jefferson Surgical Center at The Navy Yard also received AAAHC certificate of accreditation.. AAAHC is an independent, not-for-profit organization that performs rigorous self-assessments and on-site surveys by expert physicians, nurses, and administrators to determine best care practices within an organization. What does that mean to the patient? It means this organization cares enough about its patients to strive for the highest levels of care possible nationwide.
Thank you to the administrator, management team, nurses, physicians and staff that take pride in their profession and deliver a quality experience to the patients of Pennsylvania.